What to do if your email gets hacked ?

Having your email account hacked is horrible.While it may be distressing and confusing, it is possible to take back control, and there are some simple precautions that can help prevent it.

If you notice some suspicious email activities then it is most likely that your email account has been hacked.

There are three possibilities 

1.You can login into accountbusiness-man-1002781_1280

Try to log into your account as usual. If you can do so without any problems consider yourself extremely lucky.. It means hackers have not yet changed your password. You should change it yourself as soon as possible. To do this, go to your e-mail provider’s website and change the password in your account settings. You must then log in on all your devices using the new password otherwise you won’t receive notifications of oncoming mails.

2. You can’t login into your account but are able to change passwordkey-1013662_640If you can’t log in, even though you know you’re using the right password, then the hacker has probably changed your password. The password you know is no longer the correct password.

If unauthorized persons have already changed the password, you can regain control of your account by answering one or more security questions (this is the case with most mail providers).

To do this, use the feature ‘Forgot your password?’. When you set up your account you might have chosen to answer some security questions such as ‘what is your mother’s maiden name?’ or ‘what was the name of your first pet?’. You are usually the only one who knows the answer to these questions. Other providers ask for your cell number or a second e-mail address to ask whether they can grant access. If these questions are answered correctly, you will be sent a new password via e-mail.

3. You are not able to recover your email account



If the recovery methods do not work – because the hacker changed everything, or because you no longer have access to the old alternate email or phone – then you may be out of luck.

If recovery options don’t work for whatever reason, your only recourse is to use the customer service phone numbers or email addresses provided by that email service. For free email accounts, there usually is no customer service. Your options are generally limited to self-service recovery forms, knowledge base articles, and official discussion forums where service representatives may (or may not) participate.

Important: If you cannot recover access to your account, it is now someone else’s account. It is now the hacker’s account. Unless you’ve backed up, everything in it is gone forever, and You’ll need to set up a new account from scratch and start over.

The most important step for stopping an e-mail address from being hacked is: prevention.

Prevention is Better than Cure card isolated on white background

  • Picking a strong password is your best protection from this type of hacking. It also is prudent to use a different password for each site or account, or, at the very least, use a unique password for your email account, your bank account and any other sensitive accounts. If you’re concerned about keeping track of your passwords, find a password management program(e.g. KeePass) to do the work for you.
  • Limit the amount of personal information you share publicly on social media. Hackers use this publicly available personal information to help answer security questions that protect your accounts.
  • Bookmark websites that you use frequently to access personal information or input credit card information. This will prevent you from accidentally landing on a site that hackers set up to catch people mistyping the site address.
  • Computers in hotel lobbies, libraries and other public places are perfect locations for hackers to install key-logging programs. The computers are often poorly secured and get used by dozens of people every day who don’t think twice about logging into their email or bank accounts or entering credit card information to make a purchase. The best practice is to assume that any public computer is compromised and hacked easily.

While these tips won’t protect you from extremely advanced hackers or NSA spying but basic cyber hygiene will always play a crucial role in keeping your accounts secure.

What to Do If You Get Hacked

We wish you a Happy and Secure Emailing.

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